Terms & Conditions

The owner of the online store GameGuard (hereinafter referred to as the online store) is GameGuard OÜ (registry code 12787672), located at Lembitu 8, Tallinn 10114, Estonia, phone +3725188661 and email info@gameguard.eu.

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store  are indicated next to the  products. A fee for shipping is added to the price. The shipping cost depends on the location of the purchaser, shipping method and the weight of the products. The shipping cost is displayed when the purchaser places the order. Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose  the
most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via Paypal or Bank transfer The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, butno later than within 14 days of receiving the notification.

Payment

Payments can be done in Euros, using PayPal or bank tranfer.

Shipment

Goods are shipped to the following countries specified in the Shipping information page. The purchaser bears the shipping  cost and the respective price information is displayed next to the shipping method. All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 45 calendar days.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within  14  days. The right of withdrawal does not apply if the purchaser is a legal person.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than  is  necessary  to ensure  the  nature,  characteristics  and  functioning of the  goods in the same way you would be allowed to test the goods in an actual store. If  the  goods  have  been  used  for  any  purpose  other  than  is  necessary  to  ensure  the  nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online  store  has  the  right  to  lower  the  amount  returned  in  accordance  with  the  decrease  in  the value of the goods.

To return the goods, you must submit a withdrawal request to the e-mail address within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product). The purchaser must return the goods within 14 days of the submission of the withdrawal request or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and onditions of the  contract or for deficiencies which already existed a  the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing info@gameguard.eu.

The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective  goods.  If the goods cannot be repaired or replaced,  the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

Personal data processing is covered in our Privacy Policy.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed info@gameguard.eu. If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the dispute resolution bodies of the European Union.